If your frame happens to have a defect (rare, but possible) we will help facilitate your 1 year manufacturer's warranty if provided by the brand. Please speak to one of our knowledgeable opticians and they will be happy to help! We do recommend having a back up pair as the process can take 3+ weeks for the manufacturer to assess the defect so please be patient and give us time. 

All Veo Rx lenses have a scratch resistant coating added at no charge. Remember, it is not scratch proof so you’ll still need to treat your glasses kindly. However, we know life happens so if you scratch your lenses within the first year, you get a one time same lens replacement at no charge to you!

If your doctor changes your prescription within 90 days of Veo receiving the script, we will do a one time remake of your lenses at no charge (excludes upgrades). It does take 2-4 weeks to create your specs, but you have plenty of time to feel if the prescription is off, so please let us know!